Service Management Features

We can Help you Start from Scratch or Integrate with Existing Cloud Infrastructure

Self-Service & Monitoring

The Self-Service & Monitoring feature within Apiculus is a multifaceted platform designed to promote self-sufficiency and user autonomy in managing cloud resources and services. It combines self-service capabilities with robust monitoring tools to offer a comprehensive solution for users at all levels of expertise.

Admin Operations and CMP Administration: Manage your cloud operations, customer accounts, service requests, and marketplace mechanics - all from a single administration console.
Marketplace Management: Offer a wide range of compute, networking, cloud-native and value-added services with single-click provisioning and seamless ease of management and operations.
Self-service Platform Configurations: Configure the end-user experience, right from branding to policy documentation, custom links & platform default behaviors.

Enterprise-Grade Account Management

The Administration feature of Apiculus serves as the central hub for system administrators and IT personnel to configure, monitor, and maintain their cloud-based resources and services. It empowers organizations to efficiently manage their cloud environment, ensuring optimal performance, security, and cost-effectiveness.

Complete Customer Profile and Records: Manage and get a 360-degree view on your customers’ profiles and activities.
Customer Identity Verification Workflows: Define workflows for mandatory or regulatory KYC identity verification of your customers.
Onboarding, Provisioning and Cloud Management: Offer a complete self-service experience to your customers for onboarding, provisioning and cloud resource management.
Role-based Admin Access: Onboard various functional personnel with our customisable role-based access system.

Unified Billing Management System

The Integrated Billing feature within Apiculus is engineered to provide organizations with a complete financial management solution for their cloud infrastructure and services. It seamlessly integrates with the core functionalities of Apiculus, enabling users to effortlessly track expenses, allocate costs, and generate accurate billing reports.

Billing Models Built for Cloud: Step into the future of billing with our 'built-for-cloud' approach, outshining VPS-style platforms by providing versatile revenue options and seamless payment gateway integration.
Transactions and Billing Records: Manage invoices, credit notes, tax input records and offline transactions with ease and loads of customisation options.
Dunning and Automation Policies: Automate customer life cycle on the basis of billing events, payment delays, KYC identity verifications and many more.
Seamless Online Payment Processing: Easily receive online payments from customers through our integrated payment gateway solutions, ensuring a hassle-free transaction experience for all parties involved.

Monitoring & Operations

The Maintenance & Scalability feature within Apiculus is engineered to address the evolving needs of organizations that rely on cloud resources. It encompasses a range of capabilities that enhance the reliability, performance, and adaptability of cloud infrastructure, all while minimizing downtime and operational disruption.

Integrated Ticketing System: Offer an engagement touchpoint to your customers via the integrated ITIL-compliant ticketing system, or offer real-time support using our marketing extensions.
Customer Life Cycle Dashboards: Get complete visibility of your customers journeys, cloud spends, technical health and many more.
24*7 SLA-Driven L2-L4 Support: Enjoy SLA-based L2 to L4 support from our team of technology and business experts and remove vendor management hassles.
Monitoring and Alerts: The feature offers real-time monitoring of resource health, performance metrics, and usage patterns. Users can set up alerts and notifications to proactively address issues or anomalies. In the monitoring and operations section

Localization & Personalization

The Localization & Personalization feature within Apiculus is a dynamic and adaptive system that enables organizations to create customized experiences for their users, both within the platform itself and in the services they offer. It encompasses a range of capabilities that enhance the user journey and engagement.

On-premise and Locally Hosted: Offer a 100% localized offering, from your data centers, in your region.
Design, Localization and Regulatory White Labeling: Put your brand in front of the customers with our all-round white label philosophy.
Personalized Touchpoints for Customer Communication: Personalize your customer outreach using highly customisable messaging templates.
Integrable with External Billing and ITSM Systems: Make the cloud experience work with your existing backend systems for ERP, billing, ITSM and other marketing platforms.
White-glove Personalization and Setup: Get our team of solution experts to onboard you and accelerate your GTM with our Cloud Accelerator programme.

Cloud Services Monetization

The XaaS Marketplace & Monetization feature within Apiculus is a comprehensive platform designed to enable organizations to offer a wide spectrum of services as a subscription model, whether they are software applications, infrastructure resources, data analytics, or other cloud-based solutions.

IaaS, PaaS, Multi-cloud and SaaS-ready Marketplace: Offer a wide variety of traditional IaaS, cloud-native and marketplace services to capture a larger share of your customer’s wallet.
Custom Catalogues and Quick Plans: Define and create custom catalogs with integrated or billing-only services, with multiple targeting options for customer accounts.
Multi-currency and Multi-Region: Offer billing in global currencies in addition to local ones to serve your local and global demand.
Discounts, Coupons & Trials: Streamline your customer acquisition by creating on-site discounting, cash vouchers and structured trial benefits.